FAQ's.....
Please read this page thoroughly before making booking

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays, Christmas & Easter etc.

6. How long do I get the equipment for?
We deliver the equipment before the event starts and then collect at the end of the event.
Prices quoted on our website are based on a party length of approximately four hours, but we obviously cant pickup and drop off all of our bouncy castles at the same time, so we may need to drop off your bouncy castle a few hours before the event starts and then pickup a few hours after the event finishes, but this will be explained at time of booking and will not affect indoor hires.

10. How do I pay?

11. What if I need to cancel?
You can cancel at anytime, all we ask is that you give us at least 48 hours notice, if less than this is given you may incur a cancellation fee.

13. Can the bouncy castle be set up on a steep slope?
No, this is not possible however if it is a very, very slight slope it may be ok, you will need to discuss this with us prior to making the booking.

14. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 20 minutes to set up and 30 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire, for example an Adult Bouncy Castle takes longer to pack away than a Childrens Bouncy Castle, and a Bouncy Castle used outdoors takes longer to pack away than a Bouncy Castle used Indoors.

Please note that these guidelines should be followed by all good bouncy castle operators, not just Rascals Castles.

16. When I hire the castle is there anything I need to provide?
You will need to provide a standard house hold plug socket (240v), also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement. We supply all the hardware you will need for the castle.

17. Is there any preparation work required before the equipment arrives ?
Please make sure that any hallways, side passages, or any other access to your garden/venue are clear of obstacles etc. We require a minimum 3 foot width access depending on the size of the unit hired. Ensure that the area where you plan to use the bouncy castle is clear of any sharp objects, leaves, excessive mud and dog mess. We will need access to an electricity power point within 25m. If our delivery driver is caused to wait while you prepare the site, you will be charged  for this time. If the site is unsuitable we reserve the right to cancel the booking.

18. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire, we can also provide risk assessments, operating procedures, a method statement and risk assessment upon request.

19. How do you secure your inflatable's to the ground?
For mud surfaces we use 18 inch ribbed ground steaks, for hard surfaces we use sand bags.   

20. Is there an age limit for children using the castle?
Yes, the age limits are as follows:
Moonwalk Style "Disco Dome" - 11
Standard Children's Bouncy Castles - 11
Small Toddler Bouncy Castle - 6
Gladiator Duel / Joust - No Age Limit
Adult Bouncy Castle: No Age Limit
Sumo Suits - Minimum: 7, Maximum: None

21. Is there anything we should know about Popular Pig Hire?
Yes,

• Our pig Mascot / Costume is NOT Peppa pig, its Pepper Pig a Peppa Pig look a like.
• Pepper will need somewhere to get changed (bathroom etc).
• Pepper will need a adult (from your party) to accompany her at all times to guide her around.
• Please ensure all children are kind and gentle towards popular pig, especially the older ones.
• Please plan what you want pepper to do before she arrives, i.e pass the parcel, musical statues etc.
• It is your responsibility to keep and eye on the time to ensure your Pepper visit does no run over, you may be charged extra if you do not tell Pepper when the time is up.